SWITZER ENTERPRISES

Vacaville, California | 707-451-1600

www.switzerenterprises.com

PRIVACY POLICY

Effective Date: May 10, 2026

1. Introduction

Switzer Enterprises ("we," "us," or "our") is an information technology services company headquartered in Vacaville, California. We are committed to protecting the privacy and confidentiality of our clients, employees, and visitors. This Privacy Policy describes how we collect, use, store, and protect personal information in connection with our services.

By engaging our services or providing us with your information, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services effectively. This may include:

2.1 Customer Information

Full name and contact information (address, phone number, email address)
Computer system details, including device type, operating system, and problem description
System login credentials provided for repair purposes (stored securely and never retained beyond the service period)
Payment information (processed securely; we do not store full credit card numbers)
Service history and communication records

2.2 Information Collected During Service

Device diagnostics and system configuration details
Software and hardware specifications relevant to the repair or service
Customer-provided passwords or PINs required to perform services (used solely for that purpose)

2.3 Website and Communication Data

Information submitted through contact forms or service requests
Email and phone communications related to your service

3. How We Use Your Information

We use the information we collect exclusively for the following purposes:

To provide, perform, and complete the IT services you have requested
To communicate with you regarding your service, updates, or follow-up questions
To maintain accurate service records and billing history
To improve the quality and efficiency of our services
To comply with applicable laws, regulations, and legal obligations

We do not use your personal information for any purpose beyond what is reasonably necessary to fulfill your service request or maintain our business relationship with you.

4. We Do Not Share Your Information

Switzer Enterprises does not sell, rent, lease, trade, or share your personal information with any third party, period.

This includes but is not limited to:

We do NOT sell your data to any company, data broker, or individual
We do NOT share your information with advertising networks or marketing platforms
We do NOT use your information for targeted advertising of any kind
We do NOT share your information with social media companies
We do NOT provide your information to analytics firms or data aggregators
We do NOT share your information with other businesses for their own marketing purposes

The only circumstance under which we may disclose information is if we are legally compelled to do so by a valid court order, subpoena, or government authority, and only to the extent required by law. In such cases, we will notify you to the extent permitted by applicable law.

5. Data Security

We take the security of your information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure password-protected business management systems with role-based access controls
Encrypted data storage and secure communications where applicable
Limiting access to personal information to authorized employees who need it to perform their job functions
Regular data backups stored in secure, access-controlled locations
Secure disposal of customer data and devices when no longer needed

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. In the event of a data breach that may affect your personal information, we will notify you in accordance with applicable California law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Service records are retained for a period consistent with our business needs and legal obligations. System passwords and login credentials provided for service purposes are not retained after the completion of your service.

Backup data stored on our servers as part of our diagnostic and backup services is retained for 30 days following completion of service, after which it may be permanently deleted at the technician's discretion, as outlined in our Service Agreement.

7. Your Rights (California Residents)

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and related laws:

The right to know what personal information we collect about you
The right to request deletion of your personal information
The right to opt out of the sale of personal information (note: we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at the information provided in Section 9. We will respond to all verified requests within 45 days.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Switzer Enterprises

Vacaville, California

Phone: 707-451-1600

Website: www.switzerenterprises.com

We are committed to addressing your concerns promptly and transparently.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically.

Continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Switzer Enterprises-Computer, Cybersecurity, IT Services