sms-opt-in-evidence

Switzer Enterprises · Vacaville, CA 95688 · 707-451-1600

SMS Opt-In Consent Evidence

Prepared for The Campaign Registry (TCR) / Twilio A2P 10DLC review · May 2026
This page documents the complete SMS consent collection flow used by Switzer Enterprises for transactional service notification messages. It is provided for carrier and TCR compliance review.

1. Campaign Overview

Basic information about the messaging program.

Business NameSwitzer Enterprises
Business Phone707-451-1600
Websitehttps://switzerenterprises.com
Message TypeTransactional — service status updates, repair notifications, pickup alerts, appointment reminders
Message FrequencyVaries based on service status. Typically 2–5 messages per service request.
Opt-In MethodQR code → digital service intake form (described in detail below)
Opt-In Required?No — SMS consent is optional. Customers receive service regardless of whether they opt in.

 

2. Complete Opt-In Flow — Step by Step

This is the end-to-end process a customer goes through to opt in to SMS messages.

  • 1. Customer visits Switzer Enterprises for service:  Customer brings a device to our Vacaville location for repair or IT service. A QR code is displayed at the service counter.
  • 2. Customer scans the QR code:  Scanning opens the digital service intake form in the customer's mobile browser at https://crm.switzerenterprises.net/intake/
  • 3. Customer fills out the intake form, The form collects: name, phone number, email address, device type, and description of the issue. All fields are standard service intake — not gated behind SMS consent.
  • 4. Customer sees the SMS consent checkbox:  Near the bottom of the form, before the submit button, is a clearly labeled SMS consent checkbox. It is not pre-checked. The customer must actively check it to consent. See exact checkbox language in Section 3 below.
  • 5. Customer submits the form:  If the customer checked the SMS consent box, their phone number is enrolled to receive transactional service notifications. If they did not check it, they receive no SMS messages.
  • 6. Customer may opt out at any time:  Every message sent includes "Reply STOP to opt out." Customers can also reply HELP for assistance. Opt-out is processed immediately.

3. Exact Consent Language Shown to Customer

This is the verbatim text of the SMS consent checkbox as it appears on the intake form. The checkbox is unchecked by default.

As displayed on intake form at https://crm.switzerenterprises.net/intake/

 

☐  I agree to receive SMS text message updates regarding my service request from Switzer Enterprises. Message frequency varies based on service status. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

 

✓ Checkbox is NOT pre-checked  ·  ✓ Consent is optional  ·  ✓ Includes frequency disclosure  ·  ✓ Includes rates disclosure  ·  ✓ Includes STOP and HELP instructions

 

4. Screenshots of the Intake Form

The following screenshots show the intake form as a customer sees it on their mobile device after scanning the QR code.  (click to expand)

5. Sample Messages

Representative examples of messages sent to customers who have opted in. All messages identify the sender by name and include opt-out instructions.

Sample 1 — Ticket Created:  Your repair ticket #10042 has been created at Switzer Enterprises. We will contact you with updates. Reply STOP to opt out.
Sample 2 — Ready for Pickup:  Hi [Name], your device is ready for pickup at Switzer Enterprises. Our hours are Mon–Fri 9am–5pm. Call us at 707-451-1600. Reply STOP to opt out.
Sample 3 — Parts Ordered:  Update from Switzer Enterprises: We have ordered the parts needed for your repair. Estimated arrival is 3–5 business days. Reply STOP to opt out.
Sample 4 — Invoice Ready:  Your invoice from Switzer Enterprises is ready. Please call 707-451-1600 or visit us to complete payment and pick up your device. Reply STOP to opt out.
Sample 5 — Appointment Reminder:  Reminder from Switzer Enterprises: Your appointment is scheduled for tomorrow. Call 707-451-1600 to reschedule. Reply STOP to opt out.

6. Opt-Out and Help Handling

STOP keywordImmediately removes the customer from all future messages. Confirmation sent: "You have been unsubscribed from Switzer Enterprises SMS notifications. No further messages will be sent."
HELP keywordAuto-reply with support contact: "Switzer Enterprises: For assistance call 707-451-1600 or visit switzerenterprises.com. Reply STOP to unsubscribe."
Message frequencyVaries. Typically 2–5 messages per service request based on repair status changes.
Rates disclosureMessage and data rates may apply — included in consent checkbox and initial message.

7. Privacy Policy & Terms of Service

Both documents are publicly accessible and include SMS-specific language.

Privacy Policy:  https://switzerenterprises.com/privacy-policy/
Includes: no mobile data sharing with third parties, SMS opt-in data excluded from any sharing

Terms of Service:  https://switzerenterprises.com/terms-of-service/
Includes: SMS program name, message frequency, rates disclosure, STOP and HELP instructions, support contact

8. Contact for Compliance Questions

BusinessSwitzer Enterprises
AddressVacaville, CA
Phone707-451-1600
Websitehttps://switzerenterprises.com
Document preparedMay 2026